Last updated: September 3, 2026
If an item is damaged, defective, or different from your order, please contact us promptly. Unless stated otherwise, unused items may be returned within 14 days of delivery.
Return conditions
- The item must be unused with accessories, packaging, and labels intact.
- Include the order number, a description of the issue, and photos when relevant.
- Customized or engraved goods, installed cue tips, and opened consumables are normally non-returnable unless defective.
How to request a return
Use the contact page or email [email protected] before sending anything back. Unapproved returns may be delayed.
Shipping costs and refunds
We cover reasonable return shipping for defective, damaged, or incorrect items. Other return shipping costs are the responsibility of the buyer. Approved refunds are sent to the original payment method; bank processing usually takes 5–10 business days.
Damaged deliveries
Inspect cues, shafts, cases, and accessories soon after delivery. Keep all packaging and take clear photos if you notice damage.