Last updated: October 30, 2026
This policy explains how LINQ (“LINQ”, “we”, “us”) collects and uses personal information when you visit linqtips.com or contact us by email, WhatsApp, Facebook Messenger, Instagram or other channels.
Information we collect
We collect information you give us, such as your name, company, email address, phone or WhatsApp number, shipping address and the details of your inquiry or order. When you message us on WhatsApp, Messenger or Instagram, we receive your profile name, account identifier and the messages you send. Our website may also record basic technical data such as IP address, browser type and pages visited.
How we use it
We use this information to answer inquiries, prepare quotes and samples, process and ship orders, provide customer support, and improve our products and service. We may use automated tools, including AI assistants, to help reply to messages. If you came to us from an advertisement, we may share limited, hashed event data with the advertising platform (such as Meta) to measure ad performance.
Sharing
We do not sell your personal information. We share it only with service providers who help us run our business, such as messaging platforms, logistics companies and payment providers, and when required by law.
Retention and security
We keep personal information only as long as needed for the purposes above or as required by law, and we protect it with reasonable technical and organizational measures.
Your rights
You may ask us to access, correct or delete your personal information, or stop receiving messages from us, at any time by emailing [email protected]. To delete data received through Facebook or Instagram, send us a message with the subject “Data Deletion” and we will remove it within 30 days.
Contact
LINQ. Email: [email protected]. Business hours: Monday to Saturday, 9:00 to 18:00 (UTC+8).